gy99 Privacy Policy

1 Information We Collect

We collect the following types of information during account registration and use of the gy99 platform:

• Identity Information: Your full name, date of birth, national ID or passport number.
• Contact Information: Email address and mobile number.
• Financial Information: Betting history, transaction records, deposit and withdrawal details. We use your bKash, Nagad, Rocket, or Upay number to verify your identity and complete transactions.
• Technical Information: Your device's IP address, browser type, operating system, and the time and duration of service use.
• Usage Information: Which pages you visited, which games you played, and a log of your activity on the platform.

We collect only the information that is necessary to provide our services. We will never collect additional information without your consent.

2 Purpose of Data Use

The information collected is used for the following purposes:

• To create, verify, and manage your account.
• To process financial transactions — deposits, withdrawals, and bonus distributions.
• To improve our services and resolve technical issues.
• To prevent fraud, money laundering, and other unlawful activities.
• To provide customer support and assistance — via email ([email protected]) or 24/7 live chat.
• To meet legal obligations.
• To provide a personalised experience based on your preferences.

3 Data Retention and Deletion

We retain your information only for as long as necessary to provide our services or fulfil legal obligations. Specifically:

• Active account data — retained until the account is closed.
• Financial transaction records — retained for a set period as required by law.
• After an account is closed, relevant data is securely deleted or anonymised.

If you wish to close your account, email us at [email protected]. Upon receiving a deletion request, we will act as quickly as possible.

4 Sharing Information with Third Parties

gy99 follows a strict privacy policy. We may share information only in the following limited circumstances:

• Payment Processors: Payment service providers such as bKash, Nagad, Rocket, and Upay receive only the information necessary to complete transactions.
• Technology Partners: Technology providers that assist in operating the platform, who are bound by strict confidentiality agreements.
• Legal Authorities: When required by court order, regulatory body directive, or legal process.
• Fraud Prevention: Third-party services that specialise in detecting and preventing fraud.

Beyond the above, your information is not shared with any third party for commercial, marketing, or any other purpose.

5 Cookies and Tracking Technologies

The gy99 website uses cookies and similar tracking technologies to operate effectively. Cookies are small text files stored in your browser.

• Essential Cookies: Used to maintain your login session and ensure the core functionality of the platform. Without these cookies, the site will not work properly.
• Functional Cookies: Used to remember your preferences, such as language or settings.
• Analytics Cookies: Collect statistics on site usage to help improve our services. This data is analysed in aggregate and is not used to identify individual users.

You can reject cookies by changing your browser settings, though this may limit some features of the site.

6 Data Security Measures

Protecting your personal information is our highest priority. gy99 takes the following technical and organisational measures:

• SSL Encryption: All data transferred between you and our servers is encrypted using SSL (Secure Sockets Layer) technology.
• Access Controls: Only authorised staff can access your information, and they are trained on strict privacy policies.
• Secure Infrastructure: Our servers and databases are secured to industry standards and undergo regular security testing.
• Password Protection: Your password is stored in hashed form — no one can read it.
• Fraud Detection: Monitoring systems are in place to automatically identify suspicious activity.

Please note that no method of storing or transmitting information over the internet is completely secure. We take the highest level of precaution in line with industry standards, but no method can guarantee perfect security.

7 Your Rights and Controls

As a gy99 user, you have the following rights over your own information:

• Right of Access: You can request to know what information we hold about you.
• Right of Rectification: If your information is incorrect or incomplete, you can request a correction.
• Right of Erasure: In certain circumstances you can request that your information be deleted, though complete deletion may not be possible where legal obligations exist.
• Right to Restrict Processing: In certain cases you can request that processing of your information be restricted.
• Right to Portability: You can request your information in a readable format.

To exercise these rights, email [email protected] or contact us directly via 24/7 live chat. We will respond as quickly as possible after receiving your request.

8 Protection of Minors

The gy99 platform is exclusively for users aged 21 and above. We never knowingly collect or process information from anyone under the age of 21.

We take age verification steps at the time of registration. If we become aware that a minor is using our platform, we will immediately close that account and delete the associated information.

9 Policy Changes and Updates

gy99 may modify or update this privacy policy from time to time. Updates may be necessary due to changes in the nature of our services, new legal obligations, or technological changes.

For significant changes, we will:

• Publish the updated policy on this page and change the "Last Updated" date.
• Attempt to notify registered users by email.
• May display a notice on the platform.

Continuing to use gy99 after a change indicates that you have accepted the updated policy. We therefore recommend checking this page regularly.

10 Contact and Complaints

For any questions, concerns, or complaints regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24 hours a day, 7 days a week, with support in Bengali and English.

We commit to taking any privacy-related concerns seriously and resolving them as quickly as possible.